performance development & review
The following list of training and development programmes is by no means exhaustive, but demonstrates the sheer range of subject matter we cover. Wherever possible, training and development is tailored to meet client requirements, achieve specific aims and objectives and suit the target audience within a given timeframe.
management development
Effective people management, leadership and communication skills are essential for developing a positive, customer-focused culture. As well as covering the classic people-skill areas we offer a full range of specific, tried and tested training programmes for managers and supervisors.
- Effective Leadership
- Motivating Your Teams
- Time Management & Delegation
- Interpersonal Communication Skills
- Handling Difficult People
- Performance Review/Appraisal Skills
- Team Briefing Skills
- Running Effective Meetings
- Negotiation Skills
- Effective Decision-Making
- Recruitment Selection & Interviewing
- Business Planning
In-company course fees are £500 per day inclusive of all course materials and certificates of attendance, excluding working expenses such as travel and accommodation.
trainer training
A series of related programmes to provide supervisors and managers with the skills to take responsibility for the training and development of their staff, starting with on-job training and progressing through coaching and mentoring, group training by presentation, to the planning of training and development through the performance management process.
- A Systematic Approach to On-Job Training
- Coaching & Mentoring
- Managing Group Training
- Planning Training & Development
In-company course fees are £500 per day inclusive of all course materials and certificates of attendance, excluding working expenses such as travel and accommodation
customer service
In a fiercely competitive market the only differentiator between businesses offering similar services or products is the level of customer service. We offer the following training programmes to help your business achieve and maintain service excellence that really gets you noticed:
- Customer Service Skills
- Telephone Techniques
- Managing Customer Service
- Effective Complaint Handling
- Effective Emailing
In-company course fees are £500 per day inclusive of all course materials and certificates of attendance, excluding working expenses such as travel and accommodation.